Our Commitment To Keeping You Safe And Healthy With Industry-Leading Cleaning Standards
Our first priority has always been the safety of our guests, we have implemented an even more rigorous cleaning process for a safer stay from check-in to check-out.
Note: Infographic is not a true representation of the guestroom layout.
Front Desk and Lobby:
New protocols will minimize guest contact with personnel through a streamlined check-in and check-out process such as the use of Best Western’s Mobile Concierge platform.
Social distancing measures will be implemented, wellness best practices signs will be prominently posted, and all lobby brochures, magazines and papers will be removed.
Enhanced sanitization procedures will be in place at the front desk, in the lobby and across guest touch points throughout the hotel with disinfecting taking place regularly.
Sanitizing stations or wipes will be available throughout hotels.
Guest Room and Housekeeping:
Enhanced and thorough cleaning protocols will be implemented in guest rooms. If possible, guest rooms will not be entered for 24 to 72 hours after check-out, at which time the room, linens and all touch points, for example, faucets, door handles, light switches, thermostats, clocks and hangers will be cleaned with chemicals aimed at killing COVID-19.
Unnecessary items will be removed from guest rooms, such as decorative pillows, bed scarves, paper notepads and pens.
For guest and employee safety and well-being, daily housekeeping service will be by request.
We Care Clean
Temporary Breakfast Offerings:
While recognizing the importance of a quality breakfast, offerings have been adapted to prioritize your health and safety, including:
Breakfast offerings that comply with local regulations, our breakfast room is closed to avoid unnecessary guest congregation.
Enhanced ‘Grab & Go’ offerings have been implemented with pre-packaged food and beverage options.
Hand Sanitizer
Public Amenities:
Public amenities (fitness center and meeting room) will be cleaned on closely monitored schedules with disinfecting chemicals. Hand sanitizer or wipes will be provided for guests and employees in all public areas. Hand Sanitizer
Hotel Employees and Staff Requirements:
Hotel employees will follow strict guidelines, including utilizing Personal Protective Equipment, frequent and stringent hand-washing protocols, and housekeepers/laundry staff will wear both gloves and a mask.
Employee workstations will be cleaned and disinfected during after every shift.
Employees will be empowered to stay home if unwell, communicate their potential exposure to COVID-19 with management, and will be fully educated on how to maintain a safe and clean home.
